Who we are
ApexCore Technical Services L.L.C., a company licensed in Dubai, United Arab Emirates (Commercial License No. 1596298), operates apexcore.ae and is responsible for determining how and why personal data collected through this website is processed. Our registered address is given in the footer of this website. Contact details for privacy questions and requests are given at the end of this notice.
What we collect
When you submit an enquiry through the website, we collect:
- your name;
- your email address;
- your phone or WhatsApp number;
- the service you are interested in;
- the property type and the approximate area, if you provide them;
- the property location (community or area);
- the information included in your message; and
- the date, time and page of the enquiry.
The website and its hosting provider also process limited technical information, including your IP address, browser and device information, request data and technical records used to operate the website and to prevent spam and abuse.
If you continue the correspondence by email or WhatsApp, we also retain the resulting communications.
Please do not include identity documents, financial account information, health information or other sensitive or confidential personal data in the enquiry form. The form does not accept attachments.
Why we use the information
We use this information to:
- respond to and assess your enquiry;
- prepare quotations and arrange site assessments;
- take steps at your request towards a possible engagement;
- coordinate execution and obtain approvals where required;
- communicate with you about the requested services;
- maintain an appropriate record of the correspondence;
- operate and protect the website and enquiry form;
- understand, in aggregated and anonymous form, how the website is used, so that we can improve it;
- prevent spam, fraud and misuse; and
- comply with applicable legal obligations or establish, exercise or defend legal claims.
We do not use information submitted through the enquiry form for marketing unless you separately ask or agree to receive marketing communications. We do not sell, trade or distribute personal data.
Basis for processing
We process enquiry information because you have asked us to respond and, where relevant, to take steps towards a possible engagement. This processing may be necessary to take steps at your request before entering into a contract.
We process limited technical and security information as necessary to provide and protect the website and the enquiry form you choose to use. Aggregated usage statistics are produced to understand and improve the website and do not identify individual visitors.
By ticking the consent box on the enquiry form you agree that we may process the personal data you submit in order to respond to your enquiry, including the transfers outside the UAE described below. You may withdraw that consent at any time by contacting us, without affecting processing already carried out lawfully.
We may also process or retain information where required by applicable law or where necessary to establish, exercise or defend legal claims.
Who receives the information
Access to enquiries is limited to people who need the information to respond, administer the website or provide the requested services.
We currently use the following service providers:
- Cloudflare, Inc. hosts and delivers the website and executes the server-side function used to handle the enquiry form. It also provides the anti-spam check (Cloudflare Turnstile) used by the form, the aggregated usage statistics described under “Cookies and similar technologies” (Cloudflare Web Analytics) and supports security. Cloudflare processes the information submitted through the form as it passes through that function, together with IP addresses, browser and request information, security signals and technical records.
- Resend (Plus Five Five, Inc.) transmits the completed enquiry from the website to our mailbox and processes the information entered in the form together with associated delivery data. Messages sent through our configured domain are routed and dispatched from Ireland (eu-west-1). Resend states that its primary processing operations take place in the United States and that account data, including email metadata, logs and API records, is stored in the United States regardless of the selected sending region.
- Tasjeel provides the web hosting and the mailbox to which enquiries are delivered, and stores the enquiry and subsequent correspondence.
These providers may use authorised subprocessors.
If you contact us through WhatsApp, your message is handled by WhatsApp under its own terms and privacy notice.
We may also disclose information to professional advisers where reasonably necessary, or to courts, regulators and public authorities where required by applicable law. We do not disclose enquiry information to third parties for their own marketing purposes.
International transfers
Some of our service providers and their subprocessors may process personal data outside the UAE, including in Ireland, the United States and other countries in which they operate.
Any such transfer is subject to the safeguards required by applicable UAE law, to your consent given through the enquiry form and to the relevant providers’ data-processing terms, which incorporate standard contractual clauses for international transfers. Resend is certified under the EU-U.S. Data Privacy Framework.
How long we keep the information
If an enquiry does not result in an engagement, we normally retain the enquiry and related correspondence for 12 months after the last substantive communication and then delete it, unless a longer period is required for a legal or dispute-related reason.
If we work together, relevant correspondence becomes part of the project file and is retained for the duration of the works and for any additional period required by applicable legal, regulatory, contractual or warranty obligations.
Anonymous counters of contact-link use and sent enquiries are kept for up to 13 months and then deleted automatically. Aggregated page-view statistics are retained by Cloudflare in accordance with its service terms.
Technical security and anti-abuse records are retained only for as long as reasonably necessary for those purposes, subject to the relevant providers’ logging and backup cycles.
How we protect the information
We use reasonable technical and organisational measures designed to protect personal data. These include HTTPS encryption in transit, restrictions on access to enquiries and an anti-spam check and other measures intended to prevent automated abuse of the enquiry form.
Cookies and similar technologies
We do not use advertising cookies, marketing pixels, session-recording tools or chatbots.
To understand how the website is used, we use Cloudflare Web Analytics, which reports page views, referring websites and the country and type of device on an aggregated basis. It does not place cookies or use browser storage for this purpose, and we do not use it to identify individual visitors or to follow them across other websites. We also count how often the WhatsApp, telephone and email links are used and how many enquiries are sent, by page and by day. These counters record only the type of action, the page and the date; they do not record your IP address, a device identifier or the content of your enquiry.
Cloudflare may generate limited operational and security metrics relating to requests made to the website. Its anti-spam check may use short-lived security tokens and strictly necessary browser storage or cookies to operate. These technologies are used for operation and security, not for advertising or cross-site tracking.
Your rights
Subject to the conditions and exceptions in applicable UAE law, you may have the right to:
- obtain information about how your personal data is processed and request a copy;
- request correction or completion of inaccurate information;
- request deletion of your information;
- request restriction or cessation of particular processing;
- request transfer of your information where applicable;
- withdraw consent where processing is based on consent; and
- object to decisions based solely on automated processing, where applicable.
We do not use information submitted through the enquiry form to make decisions based solely on automated processing.
You may also have the right to submit a complaint to the UAE Data Office in accordance with the applicable procedure.
Changes to this notice
We may update this notice to reflect changes to our services, providers or legal obligations. The date shown at the top indicates when the notice was most recently revised.
Contact
To make a request or ask a question about this notice, contact us at [email protected].