Frequently Asked Questions

Yes. We can provide a preliminary estimate based on the photographs, measurements and project information supplied by the client.

To prepare an accurate final quotation, we recommend a site assessment to verify dimensions, inspect the condition of the walls or ceilings, identify access requirements and account for sockets, lighting, concealed services and other technical details.

Unless otherwise stated, a final quotation is valid for 14 calendar days. Material prices and availability are not reserved until the quotation has been accepted and the required advance payment has been received.

Yes. A call-out fee of AED 250 applies in Dubai. If the client confirms the order, this amount will be credited towards the project price.

For locations outside Dubai, the fee is adjusted according to the distance and mobilisation requirements. The applicable fee is always confirmed with the client in advance.

ApexCore undertakes projects across all Emirates.

For projects outside Dubai, additional travel and mobilisation costs may apply. These reflect the travel time, transportation costs and allocation of the installation team and are confirmed before the visit.

We provide professional installation and can arrange the required materials as part of a complete project package. Clients ordering both materials and installation may be eligible for preferential package pricing, depending on the project scope and selected products.

We can also provide installation-only services for suitable materials purchased by the client. The installation scope and price are confirmed after reviewing the materials and project requirements.

Yes. ApexCore is an Approved WoodUpp Installation Partner in the UAE. We provide site assessment, accurate measurement, installation planning and professional fitting of WoodUpp systems.

Original WoodUpp products and accessories can be arranged through authorised supply channels as part of the agreed installation project, subject to availability.

While WoodUpp is one of our specialist systems, we also install suitable panels, wallcoverings and finishing materials from other manufacturers.

Yes. ApexCore can assist with selecting suitable materials, colours and panel formats based on the intended design, installation surface and project requirements.

We calculate the required quantities and prepare an efficient cutting layout to minimise unnecessary waste and, where practical, reuse suitable offcuts within the project. The final product, colour and finish are confirmed by the client before materials are ordered.

Many smaller, straightforward projects can be completed within one working day.

The actual timeframe depends on the project area, wall or ceiling geometry, surface condition, access requirements, cutting and finishing complexity, integrated lighting and any additional works. A more accurate schedule is provided after the project assessment.

No. Standard installation does not include levelling, crack repair, moisture treatment, removal of existing finishes or other preparatory works.

During the site assessment, ApexCore evaluates whether the surface is suitable for a safe and high-quality installation. If preparation is required, we inform the client and explain the recommended work.

ApexCore can carry out the necessary preparatory works where appropriate, subject to their scope and price being separately agreed before installation begins.

Yes. As part of the panel installation, ApexCore can make precise cut-outs and finishing details around existing sockets, switches, cable outlets, lighting fixtures, televisions, mirrors and other fittings.

We can also integrate LED profiles and carry out selected electrical fittings and fixtures works within our licensed scope.

Relocation of electrical points, new wiring, circuit alterations or other additional electrical works must be assessed separately. Where required, these works will be separately quoted and carried out by appropriately qualified personnel, subject to any necessary approvals.

As a general rule, the client is responsible for obtaining any required NOCs, work permits, access approvals and installation time-slot bookings from the building management, community or property owner.

Where required, ApexCore will provide the standard company and project documents reasonably requested for the approval process, subject to their availability.

Yes. ApexCore provides a 12-month warranty on its installation workmanship.

Materials supplied as part of the project are covered by the applicable manufacturer’s or supplier’s warranty. For client-supplied materials, our warranty covers the installation workmanship only and does not extend to manufacturing defects, product performance or material suitability.

Warranty coverage is subject to proper use and excludes accidental damage, misuse, normal wear and tear and alterations made by third parties.

Materials require 100% advance payment.

Installation services are payable 50% in advance to confirm scheduling and mobilisation, with the remaining 50% due upon completion of the agreed works. Different milestone payments may apply to larger or multi-stage projects and will be specified in the quotation.

Payment should be made by bank transfer to ApexCore’s corporate bank account. Cash may be accepted exceptionally against an official payment receipt.

We recommend that the client provides clear and safe access to the installation area and removes personal, valuable and fragile items before work begins. Where only minor rearrangement is required, our team may assist.

Substantial clearing, furniture removal, dismantling or other preparation requiring additional labour will be assessed and included in the quotation for approval.

Standard installation includes collecting and bagging the packaging, offcuts and installation debris generated by our work, together with basic cleaning of the immediate work area.

Unless expressly included in the quotation, off-site removal and disposal of waste are not included. Removal of old finishes, demolition waste, bulky materials, pre-existing waste, transport and disposal charges are additional services.

If hidden defects, unsuitable surfaces or other unforeseen conditions are discovered, ApexCore will inform the client and propose an appropriate solution.

Any effect on the scope, price or completion schedule will be explained in advance. Additional or modified works will proceed only after written approval from the client.

Yes. Please provide at least 48 hours’ written notice. One rescheduling request made within this period will not incur an additional fee and will be subject to team availability.

Rescheduling or cancellation with less than 48 hours’ notice may incur an AED 250 fee in Dubai or the applicable agreed mobilisation fee outside Dubai.

If our team has already been dispatched, or cannot commence work because access or the work area is not ready, the applicable call-out fee and any reasonable costs already incurred may be charged.

Potentially, yes, but every application requires an individual technical assessment.

Suitability depends on the specific product, the manufacturer’s permitted use, the installation surface, fixing method and environmental conditions. Additional framing, reinforcement, weather protection or specialised fixing systems may be required and will be specified in the quotation.